Specialists in Southern Italy, Sicily & Sardinia
All bookings made with Long Travel are subject to the following terms and conditions which can be found on our website (www.long-travel.co.uk/booking-conditions).
Your contract is with Long Travel Limited, company registration number: 4687483.
1 YOUR HOLIDAY CONTRACT
We reserve the right to correct errors or revise costs at any time prior to issue of the Confirmation Invoice. We also reserve the right not to accept any booking. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
2 YOUR FINANCIAL PROTECTION
When you buy an ATOL protected flight or flight inclusive holiday package from Long Travel you will receive a Confirmation Invoice from us confirming your arrangements and an ATOL Certificate confirming your protection under our Air Travel Organiser's Licence number 4029. This lists what is protected, where you can get information on what this means for you and who to contact if things go wrong. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
3 YOUR HOLIDAY PRICE
When you make your booking, you must pay a deposit which will become non-refundable once your contract is confirmed. The amount of deposit due will be confirmed at the time of booking. The balance of the price of your travel arrangements must be paid at least 60 days before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. Failure to pay the balance will be treated as a cancellation of your holiday by you, and since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in clause 6.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. For any increase greater than 2% up to 30 days before departure, you will be charged for the amount over and above that (note: no price revisions will be made in the 30 days before departure). If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must do so within 14 days from the date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
4 IF YOU CHANGE YOUR BOOKING
Note: Certain travel arrangements (e.g. purchase of airline tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
You may transfer your booking to another person, providing that: a) you authorise the change in writing; b) the new lead passenger accepts the transfer and the terms of our agreement; c) that person complies with the terms of the existing booking; and d) that person has valid holiday insurance (you cannot transfer your holiday insurance to the new lead passenger).
If you request to transfer your booking, to change a name on a booking we’ll charge administration fees of £40 per person (as well as any further cost we incur in making this alteration); these will be added to the new invoice. The new lead passenger, and you should they fail to pay, will be responsible for the payment of any balance due on that new invoice. Please bear in mind that certain airlines and other transport and accommodation providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
5 IF YOU CANCEL YOUR HOLIDAY
6 IF WE CHANGE OR CANCEL YOUR HOLIDAY
Most of such changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of guests required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than eight weeks before your departure date, except for reasons of force majeure (see definition below) or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in this clause.
Please note that carriers such as airlines used in our brochure and/or website may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or a higher standard. We are under no obligation to compensate for a minor change. A major change would include a change of airport (with the exception of changes between London airports) a change of accommodation to that of a lower standard than booked or a change in outward or return departure time by more than 12 hours.
If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available (we will refund any price difference if the alternative is of a lower value) or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the minimum number of guests required for a particular travel arrangement is not reached and this is notified to you in writing less than eight weeks prior to departure, and except where the major change arises due to reasons of force majeure, we will pay compensation as detailed in this clause.
Cancellation charges if you make a major change or cancel your holiday
If you make a major change or cancel your holiday, you will have to pay cancellation charges as follows:
Period before departure in which you notify us Cancellation Fee
If we make a major change or cancel your holiday
If we make a major change or cancel your holiday, we will pay minimum compensation as detailed below except where the major change or cancellation arises due to reasons of force majeure, or where the minimum number of guests required for a particular travel arrangement is not reached and this is notified to you in writing less than eight weeks prior to departure:
Period before departure in which we notify you Compensation per person
Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.
7 IF YOU HAVE A COMPLAINT
8 WHAT HAPPENS TO COMPLAINTS
9 HOLIDAY INSURANCE
10 SPECIAL NEEDS OR REQUESTS
11 SEASONAL FACTORS AND FACILITIES
12 BROCHURE/WEBSITE ACCURACY
13 HEALTH AND SAFETY
14 SECURITY AND CLEANING DEPOSITS
15 SPECIAL OFFERS
16 OUR LIABILITY TO YOU
Our liability, except in cases involving death or personal injury, shall be limited to a maximum of twice the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the transportation for your travel arrangements. The contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms that affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices.
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. Copies of these international conventions are available from our offices on request.
Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines.
However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the CAA (www.caa.co.uk).
17 PERSONAL INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS
18 PASSPORT, VISA AND IMMIGRATION REQUIREMENTS
19 DATA PROTECTION